[vc_row css=”.vc_custom_1582714714999{margin-bottom: 3% !important;}”][vc_column][dt_sc_simple_heading text=”General information about Capital street Fx & Account related information” class=”aligncenter”]Lorem ipsum dolor sit amet, consectetur adipiscing elit. Morbi[/dt_sc_simple_heading][/vc_column][/vc_row][vc_row][vc_column][dt_sc_tabs type=”vertical”][dt_sc_tab title=”General information about Capital street FX.” tab_id=”def1573220354-1-21″][dt_sc_toggle_group][dt_sc_toggle title=”Do I need to sign any documents before I start trading?”]No documents are to be signed as the sign up process is completely electronic. Before you start trading you are to upload a copy of your ID and proof of address. Documents can be uploaded in the members’ cabinet.[/dt_sc_toggle][dt_sc_toggle title=”What licenses does Capital Street FX have?”]Capital Street Bancclear corporation is incorporated, authorized and regulated by the Financial Services Authority (SVG).[/dt_sc_toggle][dt_sc_toggle title=”Is Capital Street FX a tax agent?”]Capital Street FX is an online broker offering trading services via an electonic trading platform in currencies, commodities, stocks, bonds,indices and ETFs. We DO NOT provide any service or advice related to taxes of any kind. We do not charge/pay/manage/ advise on any kind of taxes in any capacity whatsoever.[/dt_sc_toggle][dt_sc_toggle title=”DO YOU HAVE ANY RESTRICTIONS ON WORKING WITH THE CITIZENS OF ANY COUNTRIES?”]Our systems are restricted from doing business with countries and individuals that may be under any international and/or local sanctions or watchlists. You can register for an account and if the list of countries goes through your country, then everything should be fine.[/dt_sc_toggle][dt_sc_toggle title=”How does Capital Street FX make a profit?”]Capital Street FX generates revenue from commissions(ECN accounts only) and spreads applied on trades made on the trading platform.[/dt_sc_toggle][dt_sc_toggle title=”What is your server time?”]The server’s time is EDT. You can change the platform’s settings to your time zone or set a custom time zone.[/dt_sc_toggle][dt_sc_toggle title=”What are your trading hours?”]The market is open to trade 24 hours a day, from Monday to Friday. Trading stops at 17.20 hours EDT on Friday and resumes at 18.00 hours EDT on Sunday every week. While trading is open 24 hours a day, certain markets do not trade the full 24 hours. The opening and closing times of such markets can be seen under the column called NT Interval(Non Trading Interval) in the instruments window of the trading platform.[/dt_sc_toggle][dt_sc_toggle title=”When is technical support available?”]Technical support is available 24/7 by email[/dt_sc_toggle][dt_sc_toggle title=”Can I request a callback from client support?”]Yes, you can request a call back. Our support team will be more than happy to answer any of your questions.[/dt_sc_toggle][dt_sc_toggle title=”Does Capital Street FX offer trader training?”]Yes, all traders are offered personal training, ebooks, videos and webinars, as well as 1-on-1 training and educational sessions, with our experienced market experts/analysts and traders.[/dt_sc_toggle][/dt_sc_toggle_group][/dt_sc_tab][dt_sc_tab title=”Account registration” tab_id=”def1573220354-2-50″][dt_sc_toggle_group][dt_sc_toggle title=”What is the Members’ Cabinet?”]The members’ area is your own secure back-office, where you can perform/submit requests for various administrative tasks. These include accessing/editing your personal information, requesting for bonuses, changing your leverage, accessing and using your own marketing suite and monitor your trading account, as well as your activity as an IB. From the members’ area you can login to the web trader platform, download the desktop and mobile applications and request withdrawals and process deposits.[/dt_sc_toggle][dt_sc_toggle title=”How do I register for the Member Area?”]To gain access to the member’s area, you need to complete your account registration. You will then be taken directly to your Members’ Area. You will also be emailed login details for accessing your client/member area in the future. You can login to your member area from the top right corner of the home page from the website.[/dt_sc_toggle][dt_sc_toggle title=”How do I sign in to my Members’ Area?”]Upon account registration you will be sent an email confirmation with the login details for your Members’ Area. You can sign in via the link in your email or directly from the home page at www.capitalstreetfx.com[/dt_sc_toggle][dt_sc_toggle title=”I can’t sign in to my Personal Area. What can I do?”]You can request a password reset from here[/dt_sc_toggle][dt_sc_toggle title=”What should I do if I cant remember which email address and phone number I used to register?”]If you are having difficulties remembering which email you have registered with, contact our support team and we will help you retrieve your password.[/dt_sc_toggle][dt_sc_toggle title=”No email was sent to me during account registration. What should I do?”]Please check your spam folder first. If an email has not been delivered, contact a member of the support team to confirm the exact email address you have registered with. In case you have provided a wrong/invalid email, it is best to register again with a working email id.[/dt_sc_toggle][/dt_sc_toggle_group][/dt_sc_tab][dt_sc_tab title=”Types of Accounts” tab_id=”1573220985084-3-4″][dt_sc_toggle_group][dt_sc_toggle title=”BASIC ACCOUNT”]Basic Account[/dt_sc_toggle][dt_sc_toggle title=”CLASSIC ACCOUNT”]CLASSIC ACCOUNT[/dt_sc_toggle][dt_sc_toggle title=”PROFESSIONAL ACCOUNT”]PROFESSIONAL ACCOUNT[/dt_sc_toggle][dt_sc_toggle title=”VIP ACCOUNT”]VIP ACCOUNT[/dt_sc_toggle][dt_sc_toggle title=”ECN ACCOUNT”]ECN ACCOUNTYou may contact support team to know more about ECN accounts[/dt_sc_toggle][/dt_sc_toggle_group][/dt_sc_tab][dt_sc_tab title=”Account Security” tab_id=”1573220986028-4-5″][dt_sc_toggle_group][dt_sc_toggle title=”How do I ensure that the funds in my account are safe?”]Capital Street maintains a strict segregation of clients’ funds in segregated client accounts, in complete distinction from the company’s proprietary capital and funds.We only work with payment service providers that are fully regulated, thereby ensuring that client funds are always held with institutions that have deposit insurance as well as solid capital reserves. Further, we are required by regulatory authorities to maintain Operating Capital Reserves on Deposit depending on the amount of business conducted by our clients.[/dt_sc_toggle][dt_sc_toggle title=”My email account has been hacked and I use email confirmation. What should I do?”]Contact our support team immediately to restrict access to your trading account. Once that is done, we will setup a new account for you with your new email address. We will then transfer your funds into the new account where you can resume safe trading. Please Note : It is the sole responsibility of clients to ensure that their account access details are kept safe. In the event of account security being compromised from the client end, any delay in informing Capital Street FX regarding malicious activity in your trading account and any losses caused due to such a delay would be the sole responsibility of the client. We would only be able to secure a client account after being informed that the account has been compromised.[/dt_sc_toggle][dt_sc_toggle title=”How Do I know that my financial/payment account information is safe with Capital Street FX?”]We do not store/record any payment method data/information that is submitted by a client during the funding of an account. Our website, backoffice, client area and trading platform are secured with the most robust security measures including 256-bit encryption and SSL certificates. All deposit transactions are completed at the bank/payment provider’s gateway directly, which means we are not able to access any data related to the payment methods used.[/dt_sc_toggle][/dt_sc_toggle_group][/dt_sc_tab][dt_sc_tab title=”Access to the Personal Information” tab_id=”1573220987032-5-8″][dt_sc_toggle_group][dt_sc_toggle title=”WHAT IS THE MEMBER’ CABINET ?”]The members’ area is your own secure back-office, where you can perform/submit requests for various administrative tasks. These include accessing/editing your personal information, requesting for bonuses, changing your leverage, accessing and using your own marketing suite and monitor your trading account, as well as your activity as an IB. From the members’ area you can login to the web trader platform, download the desktop and mobile applications and request withdrawals and process deposits.[/dt_sc_toggle][dt_sc_toggle title=”How do I register for the Member Area?”]To gain access to the member’s area, you need to complete your account registration. You will then be taken directly to your Members’ Area. You will also be emailed login details for accessing your client/member area in the future. You can login to your member area from the top right corner of the home page from the website.[/dt_sc_toggle][/dt_sc_toggle_group][/dt_sc_tab][dt_sc_tab title=”Sections of the Personal Information” tab_id=”1573220987718-6-0″][dt_sc_toggle_group][dt_sc_toggle title=”How do I perform deposits and withdrawals?”]You can deposit and request withdrawals from the Members’ Area. We accept all major credit and debit cards, local deposits, and bank wires to and from banks all over the world, as well as via Neteller and Skrill.[/dt_sc_toggle][dt_sc_toggle title=”What is an Affiliates link?”]The Affiliates link is your unique code, which when given to your friends, will identify them as your referrals. The link allows you to refer clients to Capital Street FX and place them in your IB account. You earn upto 75% in CPA and upto $20/lot in cash commissions for referring traders to us.[/dt_sc_toggle][dt_sc_toggle title=”What is the Marketing tab for?”]Under the Marketing tab you will find access to the full Marketing suite – including text links, banners and promotional page links, that allow you to recruit your clients as an IB/Affiliate.[/dt_sc_toggle][dt_sc_toggle title=”What is the Tree tab for?”]Under the Tree tab you will be able to monitor your referrals that have signed up with us, including their names and emails.[/dt_sc_toggle][dt_sc_toggle title=”What is the Commissions tab for?”]The commissions tab allows you to monitor the referral commissions that you have accumulated in your IB account based on commissions that are payable to you from the trading activity of clients recruited by you[/dt_sc_toggle][dt_sc_toggle title=”What is the Rank Change tab for?”]From the Rank Change tab you can request to open various levels of IB accounts.[/dt_sc_toggle][/dt_sc_toggle_group][/dt_sc_tab][dt_sc_tab title=”Identification of documents, phone number, and email address” tab_id=”1573284316254-6-0″][dt_sc_toggle_group][dt_sc_toggle title=”How is the account verified?”]To verify your account, upload a copy of your ID and proof of address. If you are depositing by credit or debit card, a copy of your card is also to be uploaded.[/dt_sc_toggle][dt_sc_toggle title=”How do I provide a document to establish my identity?”]You can provide a copy of your ID, passport or driving license[/dt_sc_toggle][dt_sc_toggle title=”How do I establish my place of residence?”]You can provide a copy of a utility bill or bank/card statement.[/dt_sc_toggle][dt_sc_toggle title=”Is submission and verification of documents required?”]Yes, in order to trade in your account, it is compulsory to verify your account. Therefore, you are required to upload a copy of your KYC documents as soon as possible after signing up.[/dt_sc_toggle][dt_sc_toggle title=”Can I make deposits, trade, and withdraw funds without verifying my documents?”]You are required to upload your documents before you make a deposit. Once your account is verified you can claim bonuses, make deposits, request withdrawals and trade. Please Note: Capital Street FX follows a very rigorous KYC and Compliance policy as part of the regulatory requirements. Accounts that have not been verified and are trading without proper and full verification can face serious consequences including forfeiting of any profits/benefits/rebates that may have accrued into the account priot to full verification of the account. Capital Street FX accepts no responsibility for any loss of such profits/benefits/rebates/income as a result of such forfeiture.[/dt_sc_toggle][dt_sc_toggle title=”Why are my identity verification documents rejected?”]You will be sent an email explaining the reason for your documents being rejected.[/dt_sc_toggle][/dt_sc_toggle_group][/dt_sc_tab][dt_sc_tab title=”Personal data and account settings” tab_id=”1573285075075-7-3″][dt_sc_toggle_group][dt_sc_toggle title=”How do I change or recover my account’s trading password?”]Open the Trading Terminal(desktop/web trader or mobile app) and click Forgot My Password. You will be emailed the trading password for the account registered under your email.[/dt_sc_toggle][dt_sc_toggle title=”Can I change my primary mobile number?”]To change your mobile number, send us an email with the correct details to support@capitalstreetfx.com[/dt_sc_toggle][dt_sc_toggle title=”Can I change my email address?”]The registered email address of an account can not be changed. If you no longer have access to the email address that you have registered with, contact our support team. We will close your account, help you open a new one with the correct address, and we will internally transfer your funds between the old and the new account.[/dt_sc_toggle][dt_sc_toggle title=”Can I change my account type?”]Yes, all accounts are subject to an upgrade. Contact us via live chat and a member of the team will help you lower your spreads, increase your leverage and offer you the best trading conditions.[/dt_sc_toggle][dt_sc_toggle title=”Can I change my account currency?”]All accounts are in USD[/dt_sc_toggle][dt_sc_toggle title=”How can I block my trading account?”]If you no longer need a certain account, contact us via live chat or email and we will help you disable the required account.[/dt_sc_toggle][dt_sc_toggle title=”What is leverage and how do I change it?”]The leverage by default is 1:100. To change it, go to your Members’ Area/ Dashboard and click on your account number and select Change Leverage[/dt_sc_toggle][/dt_sc_toggle_group][/dt_sc_tab][/dt_sc_tabs][/vc_column][/vc_row][vc_row css=”.vc_custom_1582714773075{margin-top: 5% !important;margin-bottom: 5% !important;}”][vc_column][dt_sc_simple_heading text=”Fund Transfer in Trading Account” class=”aligncenter”]Lorem ipsum dolor sit amet, consectetur adipiscing elit. Morbi[/dt_sc_simple_heading][/vc_column][/vc_row][vc_row][vc_column][dt_sc_tabs type=”vertical”][dt_sc_tab title=”Funding your trading account” tab_id=”def1573294224-1-22″][dt_sc_toggle_group][dt_sc_toggle title=”How can I make a deposit to my trading account?”]To make a deposit, login to your Members’ Area and go to the Deposit Funds Tab. You will be offered various payment methods to deposit into your trading account.[/dt_sc_toggle][dt_sc_toggle title=”You may replenish your demo account from your dashboard accounts tab.”]All demo accounts are credited with $10000 upon registration. Send us an email or contact us via live chat, and a member of the team will be more than happy to replenish your demo account.[/dt_sc_toggle][dt_sc_toggle title=”What are the minimum and maximum amounts of the initial deposit?”]The minimum deposit required to begin trading with Capital Street FX is $50. There is no maximum amount.[/dt_sc_toggle][dt_sc_toggle title=”How do I make a deposit using wire transfer?”]To make a wire deposit, login to your Members’ Area, select Deposit Funds tab and choose Wire Transfers. You will be then given the full bank details to wire your deposit to.[/dt_sc_toggle][dt_sc_toggle title=”How do I make a deposit using my bank card?”]To make a deposit using your bank card, login to your Members’ Area, select Deposit Funds tab and choose Card Payment. You will then be redirected to our Cards Account Gateway, where you will be able to securely enter your card details and process your deposit.[/dt_sc_toggle][dt_sc_toggle title=”How long will it take the funds to be credited to my account?”]Funds credited via cards, Neteller and Skrill are credited instantly, as soon as your transaction is successful. Deposits processed via wire transfer/local deposits may take upto 5 business days to be available in your trading account.[/dt_sc_toggle][dt_sc_toggle title=”How much is the commission?”]All deposits are free of charge, except the bank wire where the bank fees on sending the funds are covered by you.[/dt_sc_toggle][dt_sc_toggle title=”The Card Processing Bank declined my credit/debit card. What can I do?”]Contact your card provider to confirm whether your card provider/bank needs to help you with any of the following: Activating your card for international/online deposits Higher daily/weekly/monthly usage limits on the card Any security holds/blocks on your card that may need to be lifted[/dt_sc_toggle][dt_sc_toggle title=”Can I withdraw and deposit funds on holidays and on weekends when the market is closed?”]Yes, you can request withdrawals during bank holidays and weekends. Requests will be processed within 24 business hours.[/dt_sc_toggle][dt_sc_toggle title=”I made a deposit, but the funds were not credited to my trading account. What can I do?”]Contact our support team and we will trace your deposit immediately. Card deposits, neteller and skrill are credited into your trading account right upon your deposit. Wire deposits take upto 5 business days to be credited to your trading account.[/dt_sc_toggle][/dt_sc_toggle_group][/dt_sc_tab][dt_sc_tab title=”Withdrawals from your trading account” tab_id=”def1573294224-2-14″][dt_sc_toggle_group][dt_sc_toggle title=”How can I withdraw funds?”]To request a withdrawal, login to your Members’ Area, go to Withdraw Funds tab and select the payment method.[/dt_sc_toggle][dt_sc_toggle title=”If I deposit funds to the account via a specific payment system, can I withdraw funds via other payment systems?”]Please note that under international anti-money laundering laws, we can only withdraw funds to the method of deposit. Thus if you have used a credit card to deposit, we will be able to withdraw funds to the same credit card used in the deposit, up till the amount deposited. Any balance funds will need to be sent to your bank account via wire transfer.[/dt_sc_toggle][dt_sc_toggle title=”How long will a withdrawal from my trading account take?”]All withdrawals are processed within 24 business hours of request.[/dt_sc_toggle][dt_sc_toggle title=”How much will the commission be?”]Withdrawals requested from credit/debit card are subject to commissions as charged by your processing bank. Withdrawals via bank wire are subject to 20-50USD transaction fee charged by our sending bank. Additional fees may apply in cases where your bank has a different schedule of charges.[/dt_sc_toggle][dt_sc_toggle title=”Can I withdraw funds when I have open positions in my trading account?”]Withdrawals can be requested only after all positions in your trading account are closed[/dt_sc_toggle][/dt_sc_toggle_group][/dt_sc_tab][dt_sc_tab title=”Internal transfers between accounts” tab_id=”1573294258388-2-9″][dt_sc_toggle_group][dt_sc_toggle title=”How can I make an internal funds transfer between two accounts?”]You can request internal transfer of funds that are not subject to any bonus. To do that, login to your Members’ Area, select the Funds Transfer Request Tab and choose your required accounts.[/dt_sc_toggle][dt_sc_toggle title=”Under what circumstances are internal transfers allowed?”]Internal transfers are allowed only when the funds are not subject to any promotion.[/dt_sc_toggle][dt_sc_toggle title=”How do I withdraw funds from the trading account if the deposit was carried out by an internal transfer?”]The funds will be returned to the original source of the funds. Therefore the funds will be sent back to the same source from where the original account(from which funds were transferred to the second account) were deposited.[/dt_sc_toggle][dt_sc_toggle title=”What can I do if I entered the wrong number/withdrew funds to a wrong trading account?”]Contact us via email or live chat, and a member of the team will be more than happy to assist you in crediting the funds back to your trading account.[/dt_sc_toggle][/dt_sc_toggle_group][/dt_sc_tab][/dt_sc_tabs][/vc_column][/vc_row][vc_row css=”.vc_custom_1582714773075{margin-top: 5% !important;margin-bottom: 5% !important;}”][vc_column][dt_sc_simple_heading text=”All trading and hardware related information” class=”aligncenter”]Lorem ipsum dolor sit amet, consectetur adipiscing elit. Morbi[/dt_sc_simple_heading][/vc_column][/vc_row][vc_row][vc_column][dt_sc_tabs type=”vertical”][dt_sc_tab title=”General information” tab_id=”def1582895689-1-62″][dt_sc_toggle_group][dt_sc_toggle title=”How can I calculate the margin, swap and price of a point?”]The used margin is displayed at the bottom of the platform at all times.[/dt_sc_toggle][dt_sc_toggle title=”What types of order execution does the Capital Street FX use?”]Capital Street FX offers Market and STP execution for Non-ECN accounts. Our bespoke traders can benefit from ECN execution. Contact us for more details.[/dt_sc_toggle][dt_sc_toggle title=”How is the trading volume calculated for an account?”]Trading volume is calculated in standard lots. 1 Standard Lot means eitherA) $100,000 notional value(US Dollars Hundred Thousand Only) orB) The notional value of the standard lot of the said product, as traded on the benchmark market (exchange, interbank ecn, alternative OTC trading venues and/or all/any alternative recognized trading venues).The notional value of the lot shall be the value that is higher when comparing A) and B)[/dt_sc_toggle][dt_sc_toggle title=”What are the trading commissions when trading in the Forex market?”]All accounts are commission free and except ECN accounts. To get an ECN account, contact a member of our support team and we will provide you with details on commissions, spreads and swaps for ECN accounts.[/dt_sc_toggle][dt_sc_toggle title=”Will I be obligated to reimburse funds if my transaction closes with a negative balance?”]Your account is protected against negative balance.[/dt_sc_toggle][dt_sc_toggle title=”What analytical tools does Capital Street FX offer?”]You will be given daily technical analysis, market outlook, trade ideas and trade signals[/dt_sc_toggle][/dt_sc_toggle_group][/dt_sc_tab][dt_sc_tab title=”Trading conditions” tab_id=”def1582895689-2-55″][dt_sc_toggle_group][dt_sc_toggle title=”What is Stop Out and Margin Call?”]Stop out means that your positions will begin closing once your equity(balance + profits on open positions – losses on open positions) drops to a level that is too low to continue holding the positions. For e.g. a 10% stop out means that your positions will start closing once your equity reaches a value of 10% of the balance, giving you full protection against negative balance.[/dt_sc_toggle][dt_sc_toggle title=”Are Stop Level and Freeze Level available?”]Yes[/dt_sc_toggle][dt_sc_toggle title=”What is the minimum and maximum transaction size?”]The minimum trade size is 1.00 lot in case of non single stock CFD’s. In case of single stock CFD’s the minimum is 1 CFD(which is equivalent to 1 share in the underlying instrument).[/dt_sc_toggle][dt_sc_toggle title=”Can I use scalping, pipsing, hedging (locking), advisors, and other trading strategies?”]Yes, all trading strategies except hedging and arbitrage are allowed[/dt_sc_toggle][dt_sc_toggle title=”What is a swap-free account?”]Accounts without swap or also known as Swap-free accounts. These are intended for traders who like to trade without the cost of swaps, or for customers who are not allowed to receive or pay swaps owing to their religious beliefs. We provide swap-free accounts to all traders of ours(except ECN accounts)[/dt_sc_toggle][dt_sc_toggle title=”The platform displays quotes with five decimal places. Can I switch to 4-decimal quotes?”]The quotes can not be adjusted to a lower precision. A higher precision is more beneficial for all traders. However, traders can freely place orders of all types using 4 decimals, and the system will automatically convert it into a 5 decimal value using a 0 in the end.[/dt_sc_toggle][/dt_sc_toggle_group][/dt_sc_tab][dt_sc_tab title=”Trading instruments” tab_id=”1582896053016-2-7″][dt_sc_toggle_group][dt_sc_toggle title=”If a CFD on futures trade is terminated, how do I close the order?”]In case a product is being terminated, you will be advised on how existing positions may be closed out and by when. You will receive official notification from us with a reasonable amount of time and opportunity offered to close out any existing positions.[/dt_sc_toggle][dt_sc_toggle title=”Does Capital Street FX offer precious metals trading?”]Yes, you can choose to trade a wide range of precious metals.[/dt_sc_toggle][dt_sc_toggle title=”Why does the spread for the XXX/YYY pair exceed the one specified on the website? Can I fix the spread?”]Please note that the Variable spreads you see on the platform are usually lower than the ones displayed on the website. To benefit from even lower spreads, contact us via live chat or email and a member of the team will be more than happy to provide you with details on how to get ECN spreads. Please Note : While the spreads mentioned will apply at most times, under unusual market conditions, spreads can be higher than usual due to thin liquidity, higher volatility or unpredictable market circumstances.[/dt_sc_toggle][dt_sc_toggle title=”Where can I find out the maximum spreads for a particular trading instrument??”]You can choose between Fixed and Variable spreads from the Instruments Catalog. Variable spreads are with significantly lower spreads. To get even lower spreads than the one your account currently is on, contact us via live chat or email, and a member of the team will be more than happy to provide you information on how to benefit from ECN spreads.[/dt_sc_toggle][dt_sc_toggle title=”Where can I find the list of trading instruments and their spreads?”]Open the Trading Terminal(desktop, mobile or web trader). Under the Windows Tab, select Instruments Catalog. Subscribe to your desired assets, close the catalog and open the Instruments Tab where you will see your subscribed instruments and their spreads.[/dt_sc_toggle][/dt_sc_toggle_group][/dt_sc_tab][dt_sc_tab title=”Trading platforms” tab_id=”1582896055698-3-8″][dt_sc_toggle_group][dt_sc_toggle title=”What should I do if get a “No connection” message?”]Make sure your internet connection is good, restart your router if required, restart the platform and/or restart your device.[/dt_sc_toggle][dt_sc_toggle title=”How do I install Expert Advisors and indicators?”]There are four chart types on the platform: Line, Bar, Candlesticks and Area. Go to the Act FX Tab, and select Indicators and Strategies. To apply an Indicator, select your desired one, then click at the Apply Indicator icon on the top right hand corner of the pop up window. To apply a strategy, select your desired one, then click at the Run Strategy button, which is the third icon from right to left.[/dt_sc_toggle][dt_sc_toggle title=”What are the addresses of Capital Street FX trading servers?”]Our Trading servers are located at NY, London and backup servers in Singapore.[/dt_sc_toggle][dt_sc_toggle title=”Do you provide trading platforms for mobile phones and, if so, where can I download them?”]Yes, we provide trading platform for mobile phones, that can be downloaded from Google Play Store for Android and from the App Shopper for iPhone. You can search for and download the app with the term Capital Street Mobile.[/dt_sc_toggle][dt_sc_toggle title=”How do I install the trading platform?”]Once you download the software, open the setup file and follow the instructions[/dt_sc_toggle][dt_sc_toggle title=”You offer several platforms how do I install them?”]You can download the Desktop Trading Terminal from here, access the Web Trader from your Members’ Area or download the Mobile App from the Play and Apple app stores.[/dt_sc_toggle][dt_sc_toggle title=”How do I use external indicators from my MT4 account ?”]Open the Act Trader platform, select ActFX Tab and open MQL4 -> ActFX Converter. Locate the indicator from your computer, open it and convert it.[/dt_sc_toggle][/dt_sc_toggle_group][/dt_sc_tab][dt_sc_tab title=”Order execution” tab_id=”1582897960946-4-1″][dt_sc_toggle_group][dt_sc_toggle title=”What happens if the transaction is executed on a non-market quote/spike?”]If the spike is clearly established as an error, the trade will be cancelled once the bad tick is notified and removed.[/dt_sc_toggle][dt_sc_toggle title=”What should I do if the EA cannot open or close a position and the error message “Invalid price” is repeatedly displayed?”]You need to check the EA’s settings to be sure it is not specifying an impossible market condition. You would also need to check if there is some error with the market quote on the platform.[/dt_sc_toggle][dt_sc_toggle title=”What types of orders does the Capital Street FX use?”]Capital Street FX offers Market and STP execution. Our bespoke traders can benefit from ECN spreads and execution. Contact us for more details.[/dt_sc_toggle][dt_sc_toggle title=”How can I place a Stop Loss/Take Profit?”]To place a Stop Loss/Predefined Stop or Take Profit/Predefined Limit, tick the Set Predefined Stop/Limit when opening a new position.[/dt_sc_toggle][dt_sc_toggle title=”At what distance from the price can Stop Loss / Take Profit orders be placed?”]The minimum distance to place a stop/profit order depends on the bid/ask price. The stop/profit order has to be higher/lower than the ask/bid price respectively, depending on the trade being opened[/dt_sc_toggle][dt_sc_toggle title=”What are the operating principles of the Trailing Stop? Will Trailing Stop work when my computer is switched off?”]A trailing stop is a special type of trade order where the stop-loss price is not set at a single, absolute dollar amount/price, but instead is set at a certain distance from the market price. When the price goes up/down, it drags the trailing stop along with it, but when the price stops going up/down, the stop-loss price remains at the level it was dragged to. Trailing Stop will remain valid even when your computer is switched off.[/dt_sc_toggle][dt_sc_toggle title=”What happens if there is a gap at the moment of order execution?”]Your order will be executed at the next available price after it is submitted.[/dt_sc_toggle][dt_sc_toggle title=”What happens if the transaction is executed on a non-market quote/spike?”]If the spike is clearly established as an error, the trade will be cancelled once the bad tick is notified and removed.[/dt_sc_toggle][dt_sc_toggle title=”What should I do if the EA cannot open or close a position and the error message “Invalid price” is repeatedly displayed?”]You need to check the EA’s settings to be sure it is not specifying an impossible market condition. You would also need to check if there is some error with the market quote on the platform.[/dt_sc_toggle][dt_sc_toggle title=”How frequent is slippage?”]Slippage is usually set to 0 as a default. So if the price changes by even 1 unit after you submit your order, you will see a message asking you whether you want to accept a changed price. Therefore, unless you specify a tolerance level in the “trader range” field in the order ticket, your executed trades will not have any slippage.[/dt_sc_toggle][dt_sc_toggle title=”Who do I contact if I have complaints about order execution?”]Contact our support team by sending an email to support@capitalstreetfx.com[/dt_sc_toggle][dt_sc_toggle title=”What can I do if I’m unable to close a transaction?”]Please check if you are properly logged on and check your internet connection and restart your device/router/platform. If this does not solve the problem, please contact us immediately via livechat, support tickets or email specifying the trade id, instrument and if possible please send us a screenshot of the error you see.[/dt_sc_toggle][/dt_sc_toggle_group][/dt_sc_tab][dt_sc_tab title=”Leverage” tab_id=”1582898740793-5-4″][dt_sc_toggle_group][dt_sc_toggle title=”Does the maximum amount of leverage depend on the amount of funds in my trading account? Can I set the amount of leverage?”]Yes, the leverage depends on your deposit. On Accounts with $1000 deposit will have a 1:100 leverage without bonus funds. With bonus funds, leverage on all accounts will be 1:1000. You can request to increase/decrease your leverage from the Members’ Area.[/dt_sc_toggle][dt_sc_toggle title=”Do you have any restrictions on the maximum leverage available for specific countries or regions?”]No[/dt_sc_toggle][dt_sc_toggle title=”Why is the margin on orders opened on Friday evening calculated as if the selected leverage was 1:100?”]As part of risk management policy and client protection norms, higher margin requirements/lower leverage may be applied ahead of weekends/market holidays/expected volatility/expected lack of liquidity.[/dt_sc_toggle][dt_sc_toggle title=”I closed an order on Friday evening. Why was the amount of free margin in my account reduced?”]Please refer to the above question[/dt_sc_toggle][dt_sc_toggle title=”Can I hedge positions by opening a new order on Friday evening?”]Hedging via opposite trades on the same instrument is not permitted on the Capital Street FX platform.[/dt_sc_toggle][/dt_sc_toggle_group][/dt_sc_tab][dt_sc_tab title=”Hardware” tab_id=”1582965762300-6-2″][dt_sc_toggle_group][dt_sc_toggle title=”Please list your company’s server addresses”]Our server locations are New York, London and Singapore.[/dt_sc_toggle][dt_sc_toggle title=”How can I access VPS hosting?”]We do not offer VPS hosting currently.[/dt_sc_toggle][dt_sc_toggle title=”Are there any restrictions on using VPS hosting?”]Please refer to the above question[/dt_sc_toggle][dt_sc_toggle title=”If I deposited 5000 USD, can I access VPS? (If an amount of money on my account exceeds 5000 USD after trading successfully, can I apply to get VPS hosting?)”]VPS hosting is not available currently.[/dt_sc_toggle][/dt_sc_toggle_group][/dt_sc_tab][/dt_sc_tabs][/vc_column][/vc_row][vc_row css=”.vc_custom_1582714773075{margin-top: 5% !important;margin-bottom: 5% !important;}”][vc_column][dt_sc_simple_heading text=”All partnership queries” class=”aligncenter”]Lorem ipsum dolor sit amet, consectetur adipiscing elit. Morbi[/dt_sc_simple_heading][/vc_column][/vc_row][vc_row][vc_column][dt_sc_tabs type=”vertical”][dt_sc_tab title=”General information” tab_id=”def1582965276-1-65″][dt_sc_toggle_group][dt_sc_toggle title=”How do I become a company partner?”]Login to your Members’ Area and select the Rank Change Tab. Request to upgrade your trading account to one of the available IB levels. You will then be contacted by a member of our IB support team to arrange the best commission plan to suit your business.[/dt_sc_toggle][dt_sc_toggle title=”How do I find out who has signed up from my referral code?”]Login to the Members’ Area and select the Tree tab. You will see the names and emails of your clients.[/dt_sc_toggle][/dt_sc_toggle_group][/dt_sc_tab][dt_sc_tab title=”Attracting new clients” tab_id=”def1582965276-2-76″][dt_sc_toggle_group][dt_sc_toggle title=”How to attract clients?”]You can attract new clients by copying your referral codes found under the Marketing Tab. You will find various banners and text links to be included in your promotional campaigns.[/dt_sc_toggle][dt_sc_toggle title=”How can I register a client using my partner link?”]Once a client follows your link by clicking on it, their registration will automatically be linked under your IB account. You can monitor your sign ups under the Tree Tab in the Members’ Area.[/dt_sc_toggle][dt_sc_toggle title=”How do I get a banner?”]Various banners are placed under the Marketing Tab, in promotional banners. When using social media as your source of promotion, you can save the banners on your device and when uploading them in social media, embed the hyperlink for the respective banner. Each banner has its unique code leading to a different sign up page.[/dt_sc_toggle][/dt_sc_toggle_group][/dt_sc_tab][dt_sc_tab title=”Partner rewards” tab_id=”1582966445656-2-1″][dt_sc_toggle_group][dt_sc_toggle title=”What is the frequency of partner rewards payouts?”]Depending on the commission plan you have chosen the commissions/rebates can be paid daily or immediately upon your clients’ deposit. For full details, contact your IB support manager.[/dt_sc_toggle][dt_sc_toggle title=”What commission plans can I chose from?”]You can earn upto 75% CPA under the CPA plan, Upto $20 per traded lot in the shared revenue plan, or a hybrid commission which is a mix between CPA and shared revenue.[/dt_sc_toggle][dt_sc_toggle title=”Why didn’t I receive some (or all) of the payouts from my signed-up client(s)?”]CPA commissions can be paid in cash or in credit. Depending on the plan you have chosen upon commencement of your IB program, commission is paid after certain volume is traded, or in cash if the immediate payment in cash is selected. For full details, contact your IB support manager.[/dt_sc_toggle][/dt_sc_toggle_group][/dt_sc_tab][/dt_sc_tabs][/vc_column][/vc_row][vc_row css=”.vc_custom_1582714773075{margin-top: 5% !important;margin-bottom: 5% !important;}”][vc_column][dt_sc_simple_heading text=”ECN Queries” class=”aligncenter”]Lorem ipsum dolor sit amet, consectetur adipiscing elit. Morbi[/dt_sc_simple_heading][/vc_column][/vc_row][vc_row][vc_column][dt_sc_tabs type=”vertical”][dt_sc_tab title=”General information” tab_id=”def1582965276-1-65″][dt_sc_toggle_group][dt_sc_toggle title=”What do the terms ECN and STP mean? How can I access the interbank market?”]ECN means electronic currency network and STP means straight through processing. Our platform provides you direct pricing and access to the Interbank Market in different forms(such as via prime brokers, liquidity providers or direct market access via an ECN account), depending on the nature of your account.[/dt_sc_toggle][dt_sc_toggle title=”What are the main advantages of the ECN system?”]The ECN market and ECN accounts provide for tighter trading conditions in return for flat fee commissions and bigger minimum account sizes.[/dt_sc_toggle][dt_sc_toggle title=”What is a prime broker?”]A prime broker is a financial institution that serves as a wholesale provider of liquidity and related execution services for retail brokers such as Capital Street FX.[/dt_sc_toggle][dt_sc_toggle title=”How does the Capital Street FX generate profit on ECN accounts?”]ECN accounts are subject to per trade commissions. Capital Street FX shares in those commissions.[/dt_sc_toggle][dt_sc_toggle title=”How does the Capital Street FX generate profit on ECN accounts?”]ECN accounts are subject to per trade commissions. Capital Street FX shares in those commissions.[/dt_sc_toggle][dt_sc_toggle title=”What does it mean when trading participants are anonymous in the ECN system?”]It means that execution remains unaffected by the identity of the trader(be it an financial institution, bank, or individual)[/dt_sc_toggle][/dt_sc_toggle_group][/dt_sc_tab][dt_sc_tab title=”Trading conditions” tab_id=”def1582965276-2-76″][dt_sc_toggle_group][dt_sc_toggle title=”Capital Street FX has several liquidity providers. How can you determine which one of them will execute a specific transaction?”]Our trading platform aggregates the pricing and liquidity from all available sources and when a client enters an order, it is matched with the best possible bid or ask price available from the different providers, for the said quantity and the transaction is executed.[/dt_sc_toggle][dt_sc_toggle title=”If my transaction was opened with provider A, will it also be closed with provider A?”]This is not essential. With the trading volumes executed over the Capital Street FX platform transactions are executed according to the best available bid-ask price at any given time, which not always come from the same source.[/dt_sc_toggle][dt_sc_toggle title=”Can an ECN account be swap-free?”]Not at this moment.[/dt_sc_toggle][dt_sc_toggle title=”Why is the commission size on ECN accounts twice of that indicated on the website?”]The commissions indicated for ECN accounts are always for the notional value traded. For example a commission of $10.00 per $100,000 means that the commission will be $20.00 for the opening and closing of 1.00 standard lot(approximate values used as an example)[/dt_sc_toggle][/dt_sc_toggle_group][/dt_sc_tab][/dt_sc_tabs][/vc_column][/vc_row][vc_row][vc_column][vc_column_text][/vc_column_text][dt_sc_simple_heading text=”Promotions” class=”aligncenter”]Lorem ipsum dolor sit amet, consectetur adipiscing elit. Morbi[/dt_sc_simple_heading][dt_sc_tabs type=”vertical”][dt_sc_tab title=”Promotions” tab_id=”def1640173193-1-94″][vc_toggle title=”What Bonuses does CSFX offers”]we offer from a 100% fully tradable bonus upto a 900% bonus.[/vc_toggle][vc_toggle title=”What is risk free trades”]We offer upto a 200% risk free trade insurance. the insurance is basically an added security feature that allows you to claim back any losses you may suffered on your trades upto the amount insured.[/vc_toggle][vc_toggle title=”How can I claim the promotions”]Register a live account → Verify your trading account → fund your trading account with a minimum of $100 → Request for a promotion from your member cabinet’ promotion tab.[/vc_toggle][vc_toggle title=”Bonus supports draw down”]Yes, all our bonuses are fully tradable and gives a 100% draw down support.[/vc_toggle][vc_toggle title=”What is Scalping under Bonus Promotion:”]1.Scalping (Short Duration); trades closed under 320 seconds (this is an average indicative time. Trades more than this time frame may or may not be scalp trades considering the other factors such as spike in trading volume, low trading Profit/loss, trading around releases only, trades remain open for less period of time etc,) or trades that are closed below average or current spreads. There exists no justifiable rationale for opening and closing trades with differences less than the average 5 or 15 minute move if you are trading with a 5 or 15 minute time frame. This filter will apply corresponding to the data used in comparing the size of your trade(in pips) and the market volatility data. Anything less than the average move (adjusted for the spread applicable in your account) is a scalp trade. Anything closed in less than 320 seconds is a scalp trade. Any collection and succession of trades that are just being opened and closed in a short period (especially in blocks of multiple lots) are most probably rebate churners. https://www.investopedia.com/terms/forex/f/forex-scalping-and-scalper-system-strategy.asp2.CFD/Future/Derivatives/Forex Scalping (Small Price Movement): it is a trading style used by traders to buy or sell a instrument and then hold it for a short period of time in an attempt to make a profit. A scalper looks to make a large number of trades, taking advantage of the small price movements which are common throughout the day. While scalping attempts to capture small gains, such as 0 to 20 pips per trade, the profit on these trades can be magnified by increasing the position size;

• scalping involves buying and selling currencies, typically with a brief holding time and with multiple trades taken each day.
• scalpers keep risk small in an attempt to capture small price movements for a profit. The small price movements can become significant amounts of money with leverage and large position sizes.
• scalpers typically use promotional forex accounts, as using a normal account will put them at a disadvantage.
• leverage, spreads, fees, and slippage are all risks that the scalper needs to control, manage, and account for as much as possible.

[/vc_toggle][vc_toggle title=”Can I claim bonus more than one time in the same trading account”]Yes, you may request for a bonus on all your subsequent deposits.[/vc_toggle][vc_toggle title=”What is the term of the promotion”]Bonus will remain in your account for a period of 30 days and risk free trades for 60 days.[/vc_toggle][vc_toggle title=”What will happen if I request to cancel the bonus or when my lot requirement is not met at the time of expiry of the bonus”]User may request to cancel the bonus any time and the available amount for withdrawal in the account after cancellation of the bonus will be: Current balance – (profits made out of using bonus + Losses in the trades + bonus + banking charges) = Amount available to withdraw[/vc_toggle][/dt_sc_tab][/dt_sc_tabs][/vc_column][/vc_row][vc_row][vc_column][vc_column_text][/vc_column_text][dt_sc_simple_heading text=”Trading Condition and Charges” class=”aligncenter”]Lorem ipsum dolor sit amet, consectetur adipiscing elit. Morbi[/dt_sc_simple_heading][dt_sc_tabs type=”vertical”][dt_sc_tab title=”Trading Condition and Charges” tab_id=”def1640173193-1-94″][vc_toggle title=”When margin call occur”]If your equity drops beneath 50% of your margin requirement all your open positions will be closed out within applicable trading hours, at the first price available for a market order.[/vc_toggle][vc_toggle title=”Why all the open positions in my account closed during market close hours”]When you have multiple open positions and one of your trade is going in huge loss and bring your equity/balance lower than 10% of your starting point. All of the positions opened in the account regardless of their market operation hours will close down automatically due to stop out.[/vc_toggle][vc_toggle title=”What will happen at stop out”]A stop out is a signal that all active positions in the account will be closed automatically by the broker as your margin levels are too low to sustain the open positions. The Stop Out Level is meant to prevent you from losing more money than you have deposited.[/vc_toggle][vc_toggle title=”What If I have multiple positions open”]If at any point, the Margin Level drops below 100% of the margin required or equity falls below 10% of the starting level, there will be an auto liquidation of the position that has the largest unrealized loss. So if you have multiple positions, the open position with the greatest unrealized loss is closed first, followed by the next largest losing position, and so on, untill the account equity reaches back to 10% of the starting point.[/vc_toggle][vc_toggle title=”Quotes streaming or posted after the close of floor trading”]Prices are only posted outside hours, in cases where there is a significant variation in the mark-to-market risk of any given instrument. This can be caused by various events that may happen outside regular trading hours or in after-hours/pre-market sessions. The only other stock that we offer, with an earnings call yesterday was Sysco. Its after-hours price remains within or less than 0.25% away from the last quoted price on the platform.The system is built to only post mark-to-market prices if there is a significant change in the price from its last closed price. The prices are posted onto us by liquidity providers and the system posts it onto the trading platform acccordingly.This happens only when the volatiltiy reaches levels where client positions open with us are being squared off by liquidity providers or the market has moved more than a certain risk threshold(usually a total move of upto 5%). At a 10% move up/down, markets go into a limit up/down state, whereby no one knows what will happen next and if there will be any liquidity to fill pending orders. Therefore, once the market moves in a way that this risk becomes real, the risk-management protocol will get triggered.[/vc_toggle][vc_toggle title=”Restricted trade practices under promotion”]Under the terms of the promotion, trading strategies including, but not limited to the below are strictly prohibited:1.Scalping; https://www.investopedia.com/terms/forex/f/forex-scalping-and-scalper-system-strategy.asp2.Hedging; https://www.investopedia.com/trading/hedging-beginners-guide/3.All Forms Of Trading Arbitrage,4.Expert Advisors5.Algorithmic Trading6.High Frequency Trading7.Latency Arbitrage8.News/Event Arbitrage9.Swap/Rollover Arbitrage10.Trading volume spikes around/during volatile/thin markets OR for completion of volume requirements of the promotion, with a distinct change from previous trading patterns witnessed in the account.11.There exists no justifiable rationale for opening and closing trades with differences less than the average 5 or 15 minute move if you are trading with a 5 or 15 minute time frame. This filter has begun to be applied for the last 2 rebate calculations and we have sent you the corresponding data used in comparing the size of your trade(in pips) and the market volatility data. Anything less than the average move (adjusted for the spread applicable in your account) is a scalp trade. Anything closed in less than 200 seconds is a scalp trade. Any collection and succession of trades that are just being opened and closed in a short period(especially in blocks of multiple lots) are most probably rebate churners.12.Forex Scalping: Forex scalping is a trading style used by forex traders to buy or sell a currency pair and then hold it for a short period of time in an attempt to make a profit. A forex scalper looks to make a large number of trades, taking advantage of the small price movements which are common throughout the day. While scalping attempts to capture small gains, such as 5 to 20 pips per trade, the profit on these trades can be magnified by increasing the position size;Forex scalping involves buying and selling currencies, typically with a brief holding time and with multiple trades taken each day. Forex scalpers keep risk small in an attempt to capture small price movements for a profit. The small price movements can become significant amounts of money with leverage and large position sizes. Forex scalpers typically use Promotional forex accounts, as using a normal account will put them at a disadvantage. Leverage, spreads, fees, and slippage are all risks that the scalper needs to control, manage, and account for as much as possible.13. Any Systematic Trading Strategy that derives its sole advantage from the special terms of the bonus such as trading with intent to scalp trade or trade with high leverage in/around/during thin/illiquid markets/news releases/partial market holidays/economic and political events(such as election results), misusing swap-free trading, and any other strategy that takes advantage of short term anomalies in the market using the bonus funds/leverage/conditions to generate/magnify profits.14. All Corporate Actions including but not limited to stock splits/ reverse splits/ dividends/ index adjustments and any other structural event that causes a mathematical adjustment to the price of the traded asset.Note: For more details please read terms of the respective promotion

FOREX SCALPING DEFINITION

https://www.investopedia.com/terms/forex/f/forex-scalping-and-scalper-system-strategy.asp

A BEGINNER’S GUIDE TO HEDGING

https://www.investopedia.com/trading/hedging-beginners-guide/[/vc_toggle][vc_toggle title=”what will happen if i violate any term of the bonus”]If the company has reason to believe that a user is in violation of the terms of the promotion and/or abusing/misusing the terms of the bonus, the company shall inform the user in writing of the said violation and may exercise remedies including but not limited to;a) Cancellation of the bonus and any profits made in the account while the bonus funds were in the account, with immediate effect. b) Removal of the bonus funds, profits made using the bonus funds and deduction of losses from the client’ own deposited funds followed by closure of the account, followed by a return of the user’s funds to the account from which the user’s own funds on deposit were originally received. c) In case the account using the promotion has a current balance that is below the original starting balance, any losses made in the account shall be deducted from the user’s deposited funds and the remaining funds shall be remitted back to the client, via the same method as the mode of deposit.[/vc_toggle][/dt_sc_tab][/dt_sc_tabs][/vc_column][/vc_row][vc_row][vc_column][vc_column_text][/vc_column_text][dt_sc_simple_heading text=”General Query” class=”aligncenter”]Lorem ipsum dolor sit amet, consectetur adipiscing elit. Morbi[/dt_sc_simple_heading][dt_sc_tabs type=”vertical”][dt_sc_tab title=”General Query” tab_id=”def1640173193-1-94″][vc_toggle title=”When margin call occur”]If your equity drops beneath 50% of your margin requirement all your open positions will be closed out within applicable trading hours, at the first price available for a market order.[/vc_toggle][vc_toggle title=”Why can’t I deposit after creating account?”]You can deposit and start trading only after you complete your account verification.[/vc_toggle][vc_toggle title=”How can I deposit?”]You can deposit using the following –1. Card – Visa/Master Card – Across the globe 2. Cryptos – All major crypto currencies. 3. Wallet – Perfect Money, Advcash, Okpay, Payzaa, Payeer, etc. 4. Local Payment Options – Europe, India, Nigeria, South Africa, and Kenya 5. Wire Transfer – From Any of the bank operating in your country, only if deposit is $1000 and above[/vc_toggle][vc_toggle title=”What’s the Maximum leverage I can trade with?”]The Maximum Leverage = 1:1000 on all instruments except Crypto.[/vc_toggle][vc_toggle title=”How many times can I apply for the Bonus Promotion?”]There’s no limit on how many promotions can you avail. But if there is misuse of the promotion our systems highlight it as spam and future promotions request may or may not be accepted.[/vc_toggle][/dt_sc_tab][/dt_sc_tabs][/vc_column][/vc_row][vc_row css=”.vc_custom_1613835813339{margin-top: 5% !important;margin-bottom: 5% !important;}” addstyles=”dispaly:none !important;” el_class=”qa”][vc_column][dt_sc_simple_heading text=”General Questions & Answers” class=”aligncenter”]Lorem ipsum dolor sit amet, consectetur adipiscing elit. Morbi[/dt_sc_simple_heading][/vc_column][/vc_row][vc_row addstyles=”dispaly:none !important;” el_class=”qa”][vc_column][dt_sc_tabs type=”vertical”][dt_sc_tab title=”General Questions & Answers” tab_id=”def1582965276-1-65″][dt_sc_toggle_group][dt_sc_toggle title=”What do the terms ECN and STP mean? How can I access the interbank market?”]ECN means electronic currency network and STP means straight through processing. Our platform provides you direct pricing and access to the Interbank Market in different forms(such as via prime brokers, liquidity providers or direct market access via an ECN account), depending on the nature of your account.[/dt_sc_toggle][dt_sc_toggle title=”What are the main advantages of the ECN system?”]The ECN market and ECN accounts provide for tighter trading conditions in return for flat fee commissions and bigger minimum account sizes.[/dt_sc_toggle][dt_sc_toggle title=”What is a prime broker?”]A prime broker is a financial institution that serves as a wholesale provider of liquidity and related execution services for retail brokers such as Capital Street FX.[/dt_sc_toggle][dt_sc_toggle title=”How does the Capital Street FX generate profit on ECN accounts?”]ECN accounts are subject to per trade commissions. Capital Street FX shares in those commissions.[/dt_sc_toggle][dt_sc_toggle title=”What does it mean when trading participants are anonymous in the ECN system?”]It means that execution remains unaffected by the identity of the trader(be it an financial institution, bank, or individual)[/dt_sc_toggle][dt_sc_toggle title=”Can an ECN account be swap-free?”] [/dt_sc_toggle][dt_sc_toggle title=”Why is the commission size on ECN accounts twice of that indicated on the website?”] [/dt_sc_toggle][dt_sc_toggle title=”If my transaction was opened with provider A, will it also be closed with provider A?”] [/dt_sc_toggle][dt_sc_toggle title=”Capital Street FX has several liquidity providers. How can you determine which one of them will execute a specific transaction?”] [/dt_sc_toggle][dt_sc_toggle title=”What does it mean when trading participants are anonymous in the ECN system?”] [/dt_sc_toggle][dt_sc_toggle title=”How does the Capital Street FX generate profit on ECN accounts?”] [/dt_sc_toggle][dt_sc_toggle title=”What is a prime broker?”] [/dt_sc_toggle][dt_sc_toggle title=”What are the main advantages of the ECN system?”] [/dt_sc_toggle][dt_sc_toggle title=”What do the terms ECN and STP mean? How can I access the interbank market?”] [/dt_sc_toggle][dt_sc_toggle title=”Why didn’t I receive some (or all) of the payouts from my signed-up client(s)?”] [/dt_sc_toggle][dt_sc_toggle title=”How to attract clients?”] [/dt_sc_toggle][dt_sc_toggle title=”How do I get a banner?”] [/dt_sc_toggle][dt_sc_toggle title=”What is the frequency of partner rewards payouts?”] [/dt_sc_toggle][dt_sc_toggle title=”What commission plans can I chose from?”] [/dt_sc_toggle][dt_sc_toggle title=”How do I find out who has signed up from my referral code?”] [/dt_sc_toggle][dt_sc_toggle title=”How do I become a company partner?”] [/dt_sc_toggle][dt_sc_toggle title=”If I deposited 5000 USD, can I access VPS? (If an amount of money on my account exceeds 5000 USD after trading successfully, can I apply to get VPS hosting?)”] [/dt_sc_toggle][dt_sc_toggle title=”Are there any restrictions on using VPS hosting?”] [/dt_sc_toggle][dt_sc_toggle title=”How can I access VPS hosting?”] [/dt_sc_toggle][dt_sc_toggle title=”Please list your company’s server addresses”] [/dt_sc_toggle][dt_sc_toggle title=”Can I hedge positions by opening a new order on Friday evening?”] [/dt_sc_toggle][dt_sc_toggle title=”I closed an order on Friday evening. Why was the amount of free margin in my account reduced?”] [/dt_sc_toggle][dt_sc_toggle title=”Why is the margin on orders opened on Friday evening calculated as if the selected leverage was 1:100?”] [/dt_sc_toggle][dt_sc_toggle title=”Do you have any restrictions on the maximum leverage available for specific countries or regions?”] [/dt_sc_toggle][dt_sc_toggle title=”Does the maximum amount of leverage depend on the amount of funds in my trading account? Can I set the amount of leverage?”] [/dt_sc_toggle][dt_sc_toggle title=”Who do I contact if I have complaints about order execution?”] [/dt_sc_toggle][dt_sc_toggle title=”What can I do if I’m unable to close a transaction?”] [/dt_sc_toggle][dt_sc_toggle title=”What happens if there is a gap at the moment of order execution?”] [/dt_sc_toggle][dt_sc_toggle title=”What happens if the transaction is executed on a non-market quote/spike?”] [/dt_sc_toggle][dt_sc_toggle title=”What should I do if the EA cannot open or close a position and the error message “Invalid price” is repeatedly displayed?”] [/dt_sc_toggle][dt_sc_toggle title=”How frequent is slippage?”] [/dt_sc_toggle][dt_sc_toggle title=”What are the operating principles of the Trailing Stop? Will Trailing Stop work when my computer is switched off?”] [/dt_sc_toggle][dt_sc_toggle title=”At what distance from the price can Stop Loss / Take Profit orders be placed?”] [/dt_sc_toggle][dt_sc_toggle title=”How can I place a Stop Loss/Take Profit?”] [/dt_sc_toggle][dt_sc_toggle title=”Do you provide trading platforms for mobile phones and, if so, where can I download them?”] [/dt_sc_toggle][dt_sc_toggle title=”What are the addresses of Capital Street FX trading servers?”] [/dt_sc_toggle][dt_sc_toggle title=”How do I install Expert Advisors and indicators?”] [/dt_sc_toggle][dt_sc_toggle title=”How do I use external indicators from my MT4 account ?”] [/dt_sc_toggle][dt_sc_toggle title=”What should I do if get a “No connection” message?”] [/dt_sc_toggle][dt_sc_toggle title=”What types of orders does the Capital Street FX use?”] [/dt_sc_toggle][dt_sc_toggle title=”How do I install the trading platform?”] [/dt_sc_toggle][dt_sc_toggle title=”Why can I not open new transactions on Friday evening?”] [/dt_sc_toggle][dt_sc_toggle title=”The platform displays quotes with five decimal places. Can I switch to 4-decimal quotes?”] [/dt_sc_toggle][dt_sc_toggle title=”Where can I find the list of trading instruments and their spreads?”] [/dt_sc_toggle][dt_sc_toggle title=”Where can I find out the maximum spreads for a particular trading instrument?”] [/dt_sc_toggle][dt_sc_toggle title=”Why does the spread for the XXX/YYY pair exceed the one specified on the website? Can I fix the spread?”] [/dt_sc_toggle][dt_sc_toggle title=”Does Capital Street FX offer precious metals trading?”] [/dt_sc_toggle][dt_sc_toggle title=”If a CFD on futures trade is terminated, how do I close the order?”] [/dt_sc_toggle][dt_sc_toggle title=”You offer several platforms how do I install them?”] [/dt_sc_toggle][dt_sc_toggle title=”What analytical tools does Capital Street FX offer?”] [/dt_sc_toggle][dt_sc_toggle title=”What is the minimum and maximum transaction size?”] [/dt_sc_toggle][dt_sc_toggle title=”Are Stop Level and Freeze Level available?”] [/dt_sc_toggle][dt_sc_toggle title=”What is Stop Out and Margin Call?”] [/dt_sc_toggle][dt_sc_toggle title=”Can I use scalping, pipsing, hedging (locking), advisors, and other trading strategies?”] [/dt_sc_toggle][dt_sc_toggle title=”What is a swap-free account?”] [/dt_sc_toggle][dt_sc_toggle title=”How do I withdraw funds from the trading account if the deposit was carried out by an internal transfer?”] [/dt_sc_toggle][dt_sc_toggle title=”What can I do if I entered the wrong number/withdrew funds to a wrong trading account?”] [/dt_sc_toggle][dt_sc_toggle title=”How can I calculate the margin, swap and price of a point?”] [/dt_sc_toggle][dt_sc_toggle title=”What types of order execution does the Capital Street FX use?”] [/dt_sc_toggle][dt_sc_toggle title=”How is the trading volume calculated for an account?”] [/dt_sc_toggle][dt_sc_toggle title=”What are the trading commissions when trading in the Forex market?”] [/dt_sc_toggle][dt_sc_toggle title=”Will I be obligated to reimburse funds if my transaction closes with a negative balance?”] [/dt_sc_toggle][dt_sc_toggle title=”How do I get my account trading statement?”] [/dt_sc_toggle][dt_sc_toggle title=”Under what circumstances are internal transfers allowed?”] [/dt_sc_toggle][dt_sc_toggle title=”Can I withdraw funds when I have open positions in my trading account?”] [/dt_sc_toggle][dt_sc_toggle title=”How can I make an internal funds transfer between two accounts?”] [/dt_sc_toggle][dt_sc_toggle title=”I made a deposit, but the funds were not credited to my trading account. What can I do?”] [/dt_sc_toggle][dt_sc_toggle title=”How can I withdraw funds?”] [/dt_sc_toggle][dt_sc_toggle title=”If I deposit funds to the account via a specific payment system, can I withdraw funds via other payment systems?”] [/dt_sc_toggle][dt_sc_toggle title=”How long will a withdrawal from my trading account take?”] [/dt_sc_toggle][dt_sc_toggle title=”How much will the commission be?”] [/dt_sc_toggle][dt_sc_toggle title=”How long will it take the funds to be credited to my account?”] [/dt_sc_toggle][dt_sc_toggle title=”How much is the commission?”] [/dt_sc_toggle][dt_sc_toggle title=”The Card Processing Bank declined my credit/debit card. What can I do?”] [/dt_sc_toggle][dt_sc_toggle title=”Can I withdraw and deposit funds on holidays and on weekends when the market is closed?”] [/dt_sc_toggle][dt_sc_toggle title=”Can I change my email address?”] [/dt_sc_toggle][dt_sc_toggle title=”Can I change my account type?”] [/dt_sc_toggle][dt_sc_toggle title=”How can I block my trading account?”] [/dt_sc_toggle][dt_sc_toggle title=”What is leverage and how do I change it?”] [/dt_sc_toggle][dt_sc_toggle title=”How can I make a deposit to my trading account?”] [/dt_sc_toggle][dt_sc_toggle title=”How can I replenish my demo account?”] [/dt_sc_toggle][dt_sc_toggle title=”How do I make a deposit using wire transfer?”] [/dt_sc_toggle][dt_sc_toggle title=”How do I make a deposit using my bank card?”] [/dt_sc_toggle][dt_sc_toggle title=”How do I change or recover my account’s trading password?”] [/dt_sc_toggle][dt_sc_toggle title=”Can I change my primary mobile number?”] [/dt_sc_toggle][dt_sc_toggle title=”How do I provide a document to establish my identity?”] [/dt_sc_toggle][dt_sc_toggle title=”How do I establish my place of residence?”] [/dt_sc_toggle][dt_sc_toggle title=”Is submission and verification of documents required?”] [/dt_sc_toggle][dt_sc_toggle title=”Can I make deposits, trade, and withdraw funds without verifying my documents?”] [/dt_sc_toggle][dt_sc_toggle title=”Why are my identity verification documents rejected?”] [/dt_sc_toggle][dt_sc_toggle title=”What is the Marketing tab for?”] [/dt_sc_toggle][dt_sc_toggle title=”What is the Rank Change tab for?”] [/dt_sc_toggle][dt_sc_toggle title=”How is the account verified?”] [/dt_sc_toggle][dt_sc_toggle title=”What is an Affiliates link?”] [/dt_sc_toggle][dt_sc_toggle title=”What should I do if I cant remember which email address and phone number I used to register?”] [/dt_sc_toggle][dt_sc_toggle title=”No email was sent to me during account registration. What should I do?”] [/dt_sc_toggle][dt_sc_toggle title=”How do I perform deposits and withdrawals?”] [/dt_sc_toggle][dt_sc_toggle title=”What is the Members’ Cabinet?”] [/dt_sc_toggle][dt_sc_toggle title=”How do I sign in to my Members’ Area?”] [/dt_sc_toggle][dt_sc_toggle title=”I can’t sign in to my Personal Area. What can I do?”] [/dt_sc_toggle][dt_sc_toggle title=”My email account has been hacked and I use email confirmation. What should I do?”] [/dt_sc_toggle][dt_sc_toggle title=”How Do I know that my financial/payment account information is safe with Capital Street FX?”] [/dt_sc_toggle][dt_sc_toggle title=”How do I ensure that the funds in my account are safe?”] [/dt_sc_toggle][dt_sc_toggle title=”What are the advantages of Bespoke accounts?”] [/dt_sc_toggle][dt_sc_toggle title=”What are the advantages of Premiere accounts?”] [/dt_sc_toggle][dt_sc_toggle title=”What are the advantages of Privylege accounts?”] [/dt_sc_toggle][dt_sc_toggle title=”Can I open several accounts using the same data and a single IP address?”] [/dt_sc_toggle][dt_sc_toggle title=”How do I open a corporate trading account with Capital Street FX?”] [/dt_sc_toggle][dt_sc_toggle title=”When is technical support available?”] [/dt_sc_toggle][dt_sc_toggle title=”Can I request a callback from client support?”] [/dt_sc_toggle][dt_sc_toggle title=”How does Capital Street FX make a profit?”] [/dt_sc_toggle][dt_sc_toggle title=”What is your server time?”] [/dt_sc_toggle][dt_sc_toggle title=”What are your trading hours?”] [/dt_sc_toggle][dt_sc_toggle title=”Do you have any restrictions on working with the citizens of any countries?”] [/dt_sc_toggle][dt_sc_toggle title=”Is Capital Street FX a tax agent?”] [/dt_sc_toggle][dt_sc_toggle title=”What licenses does Capital Street FX have?”] [/dt_sc_toggle][dt_sc_toggle title=”Do I need to sign any documents before I start trading?”] [/dt_sc_toggle][dt_sc_toggle title=”What Are Your Support Hours?”] [/dt_sc_toggle][/dt_sc_toggle_group][/dt_sc_tab][/dt_sc_tabs][/vc_column][/vc_row][vc_row][vc_column][vc_row_inner][vc_column_inner][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]